Frequently asked questions
Quick answers about ordering, delivery, prescriptions, accounts and payments.
Can I order without an account?
Yes. Guest checkout is available, although an account makes order tracking, favourites and chat history easier.
Do I choose a pharmacy branch?
No. Healthfield coordinates the best branch or combination of branches for your order.
How do prescription products work?
Upload a clear JPG, PNG or PDF prescription. A pharmacist must approve it before prescription-required items can be dispatched.
What payment methods are available?
Available payment choices are displayed during checkout. Payment availability may depend on delivery or pickup arrangements.
How do I track an order?
Registered customers can open My Orders from their account. Guest customers can contact the pharmacy with their order number and phone number.
Can I change or cancel an order?
Contact us as soon as possible. Changes depend on whether the order has already been prepared or dispatched.
How can I get product advice?
Use website chat, WhatsApp, phone or the Contact page. For urgent medical concerns, contact a qualified clinician or emergency service.
Last updated: 31 July 2026. Contact Healthfield Pharmacy if you need clarification about this information.