Privacy policy

Information we collect

• Account and contact details
• Order, delivery, payment-status and customer-support information
• Prescription files and pharmacist-review information
• Website preferences, cart and favourite products
• Marketing preference and consent records

How we use information

• Process, fulfil and communicate about orders
• Review prescriptions and provide pharmacy support
• Secure accounts and prevent misuse
• Improve products, customer service and website performance
• Send marketing only where the customer has chosen to receive it

Sharing and retention

Information may be shared with authorised Healthfield staff and service providers needed for payments, communications, hosting and delivery. We retain information only as required for pharmacy operations, legal obligations, safety, dispute resolution and legitimate business records.

Your choices

You may ask to update account information or change marketing preferences. Transactional messages about an order or account are separate from promotional marketing.

Security

We use access controls and technical safeguards designed to protect customer information. No internet service can guarantee absolute security; contact us immediately if you believe your account has been compromised.