Returns and refunds policy
Health products require careful handling. Contact us promptly if there is a problem with your order.
Report an issue
Check your order when it arrives and contact Healthfield promptly if an item is damaged, incorrect, defective or missing. Keep the product, packaging and order details for assessment.
Return eligibility
Eligibility depends on the item’s condition, product type, safety requirements and applicable consumer law. For health and hygiene reasons, medicines, temperature-sensitive products, opened personal-care products and items whose seals have been broken may not be returnable unless defective or supplied incorrectly.
Refunds and replacements
After assessment, an eligible issue may be resolved through replacement, store credit or refund to an appropriate payment method. Processing times depend on the payment provider.
Prescription products
Prescription products are handled under additional safety controls. Contact the pharmacy team before attempting any return.
Last updated: 31 July 2026. Contact Healthfield Pharmacy if you need clarification about this information.