Shipping and delivery policy

Delivery coverage

Delivery availability, estimated timing and charges depend on the destination, product availability and any prescription review required. The applicable delivery fee is shown at checkout.

Order processing

• Orders may be fulfilled by more than one Healthfield branch.
• Prescription-required items wait for pharmacist approval.
• We may contact you to confirm delivery details, alternatives or unavailable items.
• Delivery estimates begin after required order and payment checks are complete.

Receiving your order

Provide an accurate phone number and delivery location. The recipient may be asked to confirm their name, order details or payment status before handover.

Delays

Traffic, weather, supplier issues, prescription clarification and delivery-area conditions can affect timing. We will use the contact details supplied with the order to communicate material delays.