Terms and conditions

Using the website

You must provide accurate information, keep account credentials secure and use the service only for lawful personal or authorised purposes.

Products and pharmacy information

Product descriptions and availability may change. Website information is general and does not replace diagnosis, treatment or advice from a qualified healthcare professional. Prescription-required items are subject to pharmacist review.

Orders and payment

Submitting an order is a request to purchase. Healthfield may confirm, clarify, adjust or decline an order because of prescription requirements, availability, pricing errors, delivery limitations or safety concerns. Any material change will be communicated where practical.

Marketing communications

Promotional email is optional and requires a separate choice during registration. Account, security, prescription and order-service messages may still be sent when necessary to provide the service.

Cancellations, delivery and returns

Delivery and return arrangements are described in the Shipping and Returns policies. Contact us promptly if an order needs to be changed.

Acceptable use

• Do not interfere with the website or attempt unauthorised access.
• Do not upload fraudulent, unlawful or malicious content.
• Do not misuse prescription upload or customer-support services.

Changes to these terms

Healthfield may update these terms as services change. The current version and update date will remain available on this page.